Irrisarri Land has worked for several weeks on the creation of a protocol that addresses post-COVID opening, going into the detail of each department of the park to offer maximum safety guarantees to customers and employees. Park activities, Yrisarri Palace Hotel, Basajaun Deluxe Cottages, Jolastoki Tavern and Yrisarri Palace Restaurant will immediately apply the new preventative measures in their daily work to face the opening in a coherent way, from limiting occupancy and use of different areas, to the correct dosage of safety products.

In particular, the preventative measures taken are as follows:

Work team

An essential part of these protocols has been the training of employees to ensure that everybody knows how to perform all the tasks they face at work.

Monitoring the team’s members and verifying that they only come to the workplace in full health , will also be an essential part of the success of this plan.

In addition, it will be done in such a way that no employee belonging to a risk group faces sensitive tasks.

Customers

Personal protective equipment shall be mandatory for all our customers. A protective mask shall be required in closed areas and during the practice of activities where the minimum safety distance of 2 metres cannot be maintained. It will also be mandatory to clean hands with a sanitizer at disinfection points located throughout the park.

Park activities

  • Restriction of park capacity → Mandatory ticket pre purchase and online payment for activities.
  • Card payment only for the purchase of activities in park.
  • Follow the recommendations of the monitor for each activity.
  • Disinfection points for use before and after performing an activity.
  • Daily cleaning/disinfection of equipment.
  • Periodic and ongoing cleaning and disinfection of common spaces.

Accommodation

Yrisarri Palace Hotel***
  • Limitation of hotel occupancy → Prior booking is required.
  • Web check-in to avoid handling of physical documents.
  • Check-out time is arranged by appointment.
  • Extended room service for breakfast and dinner
  • Alcohol gel in common areas.
  • Priority should be given to the use of the Irrisarri Land website for information purposes.
  • Respect for safety distance or use of Personal Protective Equipment (PPE) between employees, disinfection of their position and working utensils after each working day.
  • Direct communication with hosts, for questions, information and contracting of park and restaurant services.
Basajaun Basoa Deluxe Cottages
  • Mandatory prior reservation.
  • Individual reception and accomodation assignment with each customer.
  • Web check-in to avoid handling of physical documents.
  • Room Service extended in Deluxe Cottages.
  • Check-out time is arranged by appointment.
  • Priority should be given to the use of the Irrisarri Land website for information purposes.
  • Direct communication with hosts, for questions, information and contracting of park and restaurant services.

Rooms & Cleaning service

  • All non-essential items such as magazines, brochures and laundry bags are removed from the rooms.
  • Reinforcement of cleaning protocols, products used and cleaning frequencies.

Swimming pool

  • Prior appointment for access to the swimming pool.

Restaurants

Jolastoki tavern
  • Prior reservation by web or telephone (hour/day).
  • View the menu by QR (mobile), wall poster on-site or on the web.
  • Payment by credit card.
  • Capacity is reduced and hand disinfection at the entrance is mandatory.
Yrisarri Palace Restaurant
  • Hotel guests and Deluxe cottages: Prior reservation by phone (reception)
  • Mandatory prior booking on the website or telephone (hour/day).
  • View the menu by QR (mobile) and on the web.
  • Payment by credit card.
  • Capacity is reduced and hand disinfection at the entrance is mandatory.

Irrisarri Land has addressed this issue with the intention of ensuring maximum safety in the park, restaurants and accommodation. This protocol will be under constant review, taking into account the evolution of the pandemic.

IrriSarri Land team/direction